Privacy Policy

Effective Date: 28/07/2025

Welcome to CharityComply, a service operated by Optimisehub Ltd, a company incorporated in the United Kingdom with its registered office at 124 City Road, London, United Kingdom, EC1V 2NX (“we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://charitycomply.com (the “Site”), in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable data protection laws.

1. Information We Collect

a. Information You Provide to Us

• Email address: When you subscribe, request a demo, contact us, or otherwise interact with our services.

b. Information Collected Automatically

• Google Analytics: We use Google Analytics to collect standard internet log information and details of visitor behavior patterns. This may include IP address, browser type, referring/exit pages, and date/time stamps.

Google Analytics cookies may track user behavior for analytical purposes. Data collected is anonymized and not used to identify individual users unless explicitly consented.

2. How We Use Your Information

• Provide and maintain our services;
• Communicate with you (e.g. respond to inquiries);
• Improve our website and services;
• Comply with legal obligations;
• Analyze usage trends and measure the effectiveness of our site.

3. Legal Basis for Processing (GDPR)

• Consent (e.g., when you submit your email);
• Legitimate interests (e.g., analytics and performance improvements);
• Legal obligations, where required.

4. Disclosure of Information

• Service Providers: Such as Google Analytics;
• Legal Authorities: Where required by law;
• Business Transfers: In case of merger, sale, or acquisition.

We do not sell your personal information.

5. Your Rights

Under GDPR (for EU/UK Residents):

• Access, rectify, or erase your personal data;
• Restrict or object to processing;
• Data portability;
• Lodge a complaint with a data protection authority;
• Withdraw consent at any time.

Under CCPA/CPRA (for California Residents):

• Know what personal information is collected and how it is used;
• Request deletion of your data;
• Opt-out of the sale or sharing of personal information;
• Correct inaccurate personal information;
• Limit use and disclosure of sensitive personal information.

To exercise your rights, please contact us at info@charitycomply.com.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, regulatory, or reporting obligations.

7. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure. Use of our site is at your own risk.

8. International Transfers

As a UK-based company, we may transfer your information to countries outside the UK and EU. Where we do so, we ensure adequate protection under applicable laws (e.g., standard contractual clauses).

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

For any questions, concerns, or to exercise your data rights, please contact us at:

Email: info@charitycomply.com
Postal Address:
Optimisehub Ltd
124 City Road
London, EC1V 2NX
United Kingdom